Terms of service

Earasers Earplugs

Limited Warranty
Re-Sizing Policy (30 day exchange w/ proof of purchase)

Should you feel you have purchased an incorrect size for your ear canal, simply contact us within 30 days of the Original Purchase date to obtain a 'Return Merchandise Authorization' (RMA#) Number. You will need to include the following with your merchandise return:

* The RMA # you received from us
* The original receipt with “Date of Purchase” circled
* Written request stating the new size you want
* Payment of $10 for shipping & handling (this may increase depending on your location).
(Note:  We highly recommend you place shipping insurance on your package being sent to us.  We can not be responsible for the shipping carrier you choose.).

The product exchange for size is complimentary, if requested within the 30 days of proof of purchase and meets the criteria mentioned above.

 

Limited Warranty
Return for Replacement Policy (one year warranty)

In some rare cases, should your product show signs of a manufacturing defect, please contact Persona Medical/EARasers (407) 339-2422 within one year of original purchase (unless stated otherwise on your invoice), to obtain a Return Merchandise Authorization” (RMA) Number.  

You will need to include the following with your merchandise return:

* The RMA # you received from us
* The original receipt with “Date of Purchase” circled
* Written explanation of the defect
* Payment of $10 for shipping & handling (this may increase depending on your location).
(Note:  We highly recommend you place shipping insurance on your package being sent to us.  We can not be responsible for the shipping carrier you choose.)

We will replace any manufacturing defect with new product.  There is a one-time replacement for purchased sets.  

Note: Warranty is void if the product is damaged, or becomes damaged, due to inappropriate use.

Limited Refund Policy (30 day w/proof of purchase)

If you are in the rare percentage of those we may not be able to fit, and you purchased your EARasers from our website, then we offer a 100% money back guarantee less all shipping/handling charges. Simply contact us to request a Return Merchandise Authorization (RMA#) Number, and return your product(s) to our Address shown below. If you purchased your EARasers earplugs at another retailer, or online at a different e-tailer, then we will do our best to help you out, however we are not able to guarantee refunds from the actual store where you purchased your products.  Because EARasers are a body worn device, Department of Health regulations states retailers and e-tailers are not equipped to handle your returns.  As an FDA registered manufacturer of medical products, Persona Medical is able to handle your return and is happy to eliminate that purchasing "risk" by doing our best to address your needs and fit you appropriately.

Note: Warranty is void if the product is damaged, or becomes damaged, due to inappropriate use.