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Refund policy

Earasers.shop – Refund Policy

Last updated: February 2026

Not 100% satisfied? No problem.

It rarely happens, but if you are not 100% satisfied with your Earasers, just ship them back to us and we will arrange a full refund of the purchase price. Simple as that.

We stand behind our product. If it’s not right for you, we don’t want you to keep it.

Return conditions

To keep things clear and fair:

  • Returns must be sent within 30 days of receiving your order.

  • Products should be returned in good condition.

  • If possible, return them in the original packaging.

We do not charge restocking fees.

How to return your order

We keep the process straightforward:

  1. Pack the product securely.

  2. Add a note inside the package with your order number.

  3. Ship it to our return address (see below).

  4. Use a shipping method with track & trace.

We strongly recommend shipping your return with a track & trace code. This protects you in case the parcel gets lost in transit. Without tracking, we cannot guarantee receipt of the return.

Important:

  • We do not provide return labels.

  • We do not provide return forms.

  • Please arrange and pay for return shipping yourself.

Return address

Earasers Europe – Duhe B.V.
Burgemeester Padmosweg 182
3648 BN Wilnis
The Netherlands

Refund process

Once we receive your return:

  • We inspect the item.

  • We process your refund within 5–10 business days.

  • The refund will be issued to the original payment method used during checkout.

Depending on your bank or payment provider, it may take a few additional days before the amount appears in your account.

Shipping costs

  • Original shipping costs are non-refundable (unless the return is due to our mistake or a defective product).

  • Return shipping costs are your responsibility.

Wrong or defective product?

If you received the wrong item or something arrived damaged, contact us at info@earasers.shop before returning it. Include your order number and, if applicable, clear photos. We will fix it properly.

That’s it. No complicated forms. No unnecessary hassle. Just send it back with your order number inside and we’ll take care of the rest.